Partnering with service users in the COVID response

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Involving patients, carers, and community members in strategic and operational decisions in healthcare has always been important – and potentially even more so in the context of the COVID-19 pandemic. These are the health sectors key stakeholders, and understand the health system more holistically, and more personally. Collaborating with service users helps the health system to ensure that they are making the right decisions (with more insight about community impacts) in your COVID response. 

In this presentation, Dr Brett Scholz, Dr Andrew Brown and Darlene Cox will discuss the principles of collaboration with service users, and how to collaborate with service users even in the context of COVID-19.  He will also discuss the benefits of and his learnings from running the service user engagement strategy used in the Australian Capital Territory to develop the ICU triage process for COVID-19.

About the speakers

Dr Brett Scholz is a Senior Research Fellow in the ANU Medical School. More than 47 of his 74 publications are coproduced with or led by service users, or people with lived experience of the research topic. As a critical health psychologist, his research often focuses on ways health and health services can challenge power norms, be more equitable, and by led by consumers. He has held positions in a wide range of health disciplines and areas – using them all to champion coproduction with consumers. In his spare time he loves singing karaoke, and watching Malayalam cinema.